What happened to Customer Service?

Last night my friends and I had the worst experience...here's what I did about...I sent the following to the "mall" owners. Their response...they are giving me a $200 gift certificate to Cameron Village.

I will loyally be a Cameron Village customer. Just not "the Grape" customer. So, here's what a fired up Jane says to the world.

Dear Cameron Village,

First let me say...I love Cameron Village. I often bring my out of town guests to wander around the stores and I frequently dine at the restaurants in your "village." I know that this probably isn't the right forum, but I really wanted someone to hear me.

I was at one of the restaurants in Cameron Village, "The Grape." I was aghast at the poor service my friends and I received after we asked to talk to a manager. I have always been respected as a customer at Cameron Village and hope that the customer service continues as I have experienced in the past. However, last night my friends and I were treated not only poorly, but also rather abruptly. My friends and I were so unhappy, that all of us have decided to probably never return to that restaurant. We felt very mislead by their specials that we specifically wanted to try. We were mislead by them and after innocently talking to the manager, we were treated like we were stupid to not understand their restaurant menu. In retail, I understand that you can't change prices sometimes, but a little understanding and some clarification without being accusatory would have been nice. It saddens me that a group of 8 women that spent over $200 total got treated so poorly. We go out to Raleigh restaurants frequently and always tip well, so it's sad when we decide to never dine at a place because they will lose a lot of business.

On a side note, as the disgruntled group left "the Grape" last night, we went to Nelson's where we not only had great service, thanks to our server, Dallas, but we also thoroughly enjoyed the rest of our evening at Cameron Village.

Thank you for listening, I felt as the landlords over "the Grape" you should know how they treat loyal Cameron Village customers.

Thanks.

Time

Why is it...that as I am not working full time that I feel busier than ever. But am I really busier or is it that I am trying to balance too much.

How important is the Today show in the morning? When I work full time, I don't find it important, but as I am not working I feel compelled to watch the sugar coated, candy news. Okay, not to slander the Today show...I love Matt, Meredith, Ann and Al! They are my peeps that talk to me in the morning...when I am not even awake. But I just realized how lazy they make me. So, here's an idea...grab a set of headphones...head to the gym and watch the Today show as I work out. Do I have enough discipline for that?

4.5 more weeks before my full time job starts...I want to make the most of it!

Goals:
Start training for my 1/2 marathon
Sew - I have projects running around my head
Start lesson planning to ease the pain of working in the fall
Rest and Relax
Visit my family (july 25-31)

Is that aggressive? I think it's time again to start my weekly To Do lists. This seems to focus me. I take To Do lists very seriously. I sometimes need to put watch movie on my list so I remember to sit down. Where's the balance folks?